Complete reference of terms in AI, omnichannel messaging, and logistics automation.
An autonomous system that uses Large Language Models (LLMs) to understand intent, retrieve knowledge, and answer user queries without fixed decision trees.
Software DevelopmentApplication Programming Interface. A set of protocols that allows different software applications to communicate and share data with each other.
Customer SupportA pre-configured text response sent automatically to a user after they send a message or perform a specific trigger action.
E-commerceAn automated campaign workflow that sends reminders to customers who added products to their shopping cart but left without completing the checkout.
Customer SupportA license or access slot within a support platform dedicated to a single human agent to log in and interact with customers.
MarketingComparing two versions of a marketing campaign or message template to see which one performs better in terms of opens, clicks, or sales conversions.
Customer SupportAn inbox automation system that instantly assigns incoming customer conversations to support agents based on workload or specialty.
Data & MetricsA visual interface that displays real-time statistics like active chats, resolution times, agent performance, and customer satisfaction ratings.
Customer SupportA voice note sent in chat. Useful for explaining complex details or adding a human touch to interactions.
IntegrationsAn automated chatbot trained on agricultural data, enabling local farmers to check daily wholesale prices and crop diagnostic tips.
An integration allowing Bangladeshi customers to complete payments securely inside the chat window using their bKash wallet.
Artificial IntelligenceNatural Language Processing optimized for parsing Bengali written in English script characters, a common text format in Bangladesh.
MarketingSending a single templated message to thousands of contacts simultaneously on platforms like WhatsApp or Messenger.
MarketingThe practice of sending large numbers of messages to contacts, usually managed by system schedulers to prevent spam flags.
Software DevelopmentA visual, drag-and-drop dashboard to design logic flows, conversation responses, and backend API triggers without writing code.
Customer SupportA horizontal sliding card layout containing images, descriptions, and interactive call-to-action buttons in a chat window.
E-commerceFiltering phone numbers and addresses against databases of high-risk users who repeatedly return Cash On Delivery parcels.
IntegrationsMeta's official platform to manage business pages, ads, and WhatsApp Business API access keys.
Analyzing buyer metrics using past delivery databases to assign return-risk scores to Cash-On-Delivery orders before shipping.
Customer SupportA small embedded chat popup bubble placed at the bottom corner of websites to let visitors chat with support instantly.
E-commerceSoftware to organize, track, and manage all customer contact information, conversation notes, purchase history, and lead statuses.
Artificial IntelligenceAnthropic's search crawler that indexes site information to allow Claude models to suggest businesses during user inquiries.
Customer SupportA complete record of all messages exchanged between a customer and a brand across all channels over time.
Customer SupportPre-written templates for frequently asked questions that agents can quickly select and send in one click.
MarketingThe complete lifecycle of interactions a buyer goes through from discovering a brand to purchasing and post-sale support.
Data & MetricsThe percentage of users who take a desired action (e.g. make a purchase or submit a booking form) out of total visitors.
Data & MetricsThe total revenue a business expects to earn from a single customer throughout their relationship.
E-commerceThe practice of conducting e-commerce transactions and customer purchasing journeys entirely through messaging channels like WhatsApp, Messenger, and Live Chat.
Data & MetricsA metric that measures customer contentment with a product, service, or support conversation, usually collected via post-chat rating surveys.
Google's conversational AI engine used to build natural language interfaces and structured intent-matching scripts.
IntegrationsIntegration protocols provided by shipping couriers like Pathao, RedX, and Steadfast to automate label creation and pickup booking.
Customer SupportThe official timezone of Bangladesh. Crucial for scheduling auto-replies, broadcasts, and support shifts properly.
MarketingA series of automated marketing messages sent to prospects over a scheduled timeline based on their behavior or actions.
E-commerceA custom generated payment URL containing the specific order items, price, and customer ID for single-click payment.
Customer SupportA support team member assigned exclusively to manage specific accounts or high-value VIP customer relationships.
A deep learning algorithm trained on vast text datasets capable of understanding, generating, and summarizing natural human languages including English and Banglish.
MarketingThe automated process of asking targeted survey questions to chat prospects to determine their budget, urgency, and purchasing intent.
A unified platform interface that aggregates incoming customer messages from Facebook Messenger, WhatsApp, Instagram DM, and Website Live Chat into a single screen.
MarketingExplicit permission given by a user allowing a business to send promotional broadcasts or updates on messaging apps like WhatsApp.
An API bridge connecting customer support platforms directly with Steadfast Courier in Bangladesh to automate parcel booking, status updates, and tracking link generation.
E-commerceThe leading payment gateway aggregator API in Bangladesh supporting cards, mobile banking (bKash, Nagad, Rocket), and internet banking transactions.
Artificial IntelligenceThe computational detection of tone and emotion (Positive, Neutral, Negative) in incoming customer text messages.