The official timezone of Bangladesh. Crucial for scheduling auto-replies, broadcasts, and support shifts properly.
Setting support shifts in the inbox to trigger away messages at 10:00 PM GMT+6.
A pre-configured text response sent automatically to a user after they send a message or perform a specific trigger action.
A license or access slot within a support platform dedicated to a single human agent to log in and interact with customers.
An inbox automation system that instantly assigns incoming customer conversations to support agents based on workload or specialty.
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