A license or access slot within a support platform dedicated to a single human agent to log in and interact with customers.
Purchasing 5 seats on the Growth plan to let five different support reps manage the inbox.
A pre-configured text response sent automatically to a user after they send a message or perform a specific trigger action.
An inbox automation system that instantly assigns incoming customer conversations to support agents based on workload or specialty.
A voice note sent in chat. Useful for explaining complex details or adding a human touch to interactions.
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