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Frequently Asked Questions

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FAQ

Frequently
asked questions.

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AutoZeniq is an AI-powered customer support and business automation platform that helps you automate customer interactions across WhatsApp, Facebook Messenger, Instagram, Telegram, and your website widget.
You connect your chat channels, upload your business documents (PDFs, FAQs, policies), train the AI with a single click, and it starts responding to customer questions instantly with 99.4% accuracy.
Yes, AutoZeniq's custom NLP engine understands both Bengali and 'Banglish' (Bengali written in English letters) and can respond naturally in the customer's preferred language.
It is designed for small and medium businesses (SMEs) and e-commerce brands looking to scale their support operations, reduce reply times, and capture leads 24/7.
You can get started and connect your first channel (like Facebook Messenger) in under 5 minutes. No coding or developer skills are required.
Yes! AutoZeniq supports bKash, Nagad, Rocket, and local Bangladeshi credit/debit cards, so you can pay in BDT without needing an international credit card.
Yes, depending on your plan, you can connect multiple Facebook pages, WhatsApp numbers, and website chat widgets, and manage all conversations from a single unified inbox.
You can configure handover rules. If the AI is unsure, it flags the chat and escalates it to a human support agent who can take over seamlessly from the dashboard.

More Questions

Is my business data secure?

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). AutoZeniq is built on enterprise-grade infrastructure with SOC 2 compliance practices. Your customer data never leaves our secure servers.

Can the AI handle complex questions about my products?

Yes. You upload your product catalogs, FAQs, and policy documents. The AI reads and understands them, so it can answer detailed questions about prices, stock, delivery times, return policies, and more.

What is COD fraud screening?

AutoZeniq's AI analyzes conversation patterns, order history, and behavioral signals to identify potentially fraudulent cash-on-delivery orders before they're shipped. This reduces RTO (Return to Origin) rates significantly.

Does AutoZeniq integrate with Pathao or RedX?

Yes! AutoZeniq integrates with Pathao, RedX, and SteadFast for automatic parcel creation, tracking updates, and delivery notifications — all triggered directly from customer conversations.

Can I try AutoZeniq before paying?

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start.

What is the difference between the Starter and Growth plans?

Starter (৳999/mo): 1,000 messages, Facebook Messenger only, 1 agent license. Growth (৳2,999/mo): 5,000 messages, all channels (WhatsApp, Messenger, Instagram, Telegram), COD fraud screening, delivery sync, 5 agent licenses. Growth is recommended for active e-commerce businesses.

Can I cancel my subscription anytime?

Yes. You can cancel your subscription at any time from your dashboard. There are no cancellation fees or long-term contracts.

How do I train the AI with my business information?

Upload PDFs, Word documents, text files, or paste your FAQ directly into the Knowledge Base. The AI processes your content instantly and starts using it to answer customer questions.

How many agents can use AutoZeniq simultaneously?

The Starter plan includes 1 agent license, Growth includes 5 licenses. Enterprise plans support unlimited agents. Each agent gets their own login with role-based access controls.

Does AutoZeniq have a mobile app?

AutoZeniq's dashboard is fully mobile-optimized and works on any browser. A dedicated mobile app for iOS and Android is on our roadmap for 2026.

What kind of reports and analytics does AutoZeniq provide?

You can track total conversations, AI resolution rate, human takeover rate, response times, lead conversion rates, channel performance breakdown, and more — all filterable by date range.

Is there a limit on the number of knowledge base documents?

No hard limit. You can upload as many documents as needed. The AI will use all of them to answer questions accurately.

Still have questions?

Our team is available 24/7 to help you get started with AutoZeniq.

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