Frequently Asked Questions

AutoZeniq uses OpenAI GPT-4o mini, specialized Bengali language models, and proprietary fine-tuning for business tasks.

AutoZeniq uses OpenAI GPT-4o mini, specialized Bengali language models, and proprietary fine-tuning for business tasks.

AutoZeniq uses OpenAI GPT-4o mini, specialized Bengali language models, and proprietary fine-tuning for business tasks.

The AI achieves 99.4% accuracy on trained business content. For content not in your knowledge base, it transparently says it doesn't know and routes to a human agent.

The AI achieves 99.4% accuracy on trained business content. For content not in your knowledge base, it transparently says it doesn't know and routes to a human agent.

The AI achieves 99.4% accuracy on trained business content. For content not in your knowledge base, it transparently says it doesn't know and routes to a human agent.

Yes. You upload your product catalogs, FAQs, and policy documents. The AI reads and understands them, so it can answer detailed questions about prices, stock, delivery times, return policies, and more.

Yes. You upload your product catalogs, FAQs, and policy documents. The AI reads and understands them, so it can answer detailed questions about prices, stock, delivery times, return policies, and more.

Yes. You upload your product catalogs, FAQs, and policy documents. The AI reads and understands them, so it can answer detailed questions about prices, stock, delivery times, return policies, and more.

A custom-developed Meta API webhook solution is the best cost-effective alternative to ManyChat. Unlike ManyChat, a custom solution removes subscriber limits and monthly recurring fees, allowing unlimited messaging directly through your own cloud hosting.

A custom-developed Meta API webhook solution is the best cost-effective alternative to ManyChat. Unlike ManyChat, a custom solution removes subscriber limits and monthly recurring fees, allowing unlimited messaging directly through your own cloud hosting.

Yes. AI-powered Messenger automation can instantly resolve up to 80% of repetitive customer inquiries regarding product pricing, availability, and delivery updates, significantly minimizing the need for 24/7 human support shifts.

Yes. AI-powered Messenger automation can instantly resolve up to 80% of repetitive customer inquiries regarding product pricing, availability, and delivery updates, significantly minimizing the need for 24/7 human support shifts.

Yes, provided the automation strictly adheres to Meta’s Platform Policies, including the 24-hour messaging window. Using Meta’s official Graph API and standard messaging tags ensures your automated sequences remain fully compliant and secure.

Yes, provided the automation strictly adheres to Meta’s Platform Policies, including the 24-hour messaging window. Using Meta’s official Graph API and standard messaging tags ensures your automated sequences remain fully compliant and secure.

AI assistants process complex data by using custom Knowledge Bases (similar to the public autozniq-knowledge repository). By training the LLM on your specific documentation, it delivers highly accurate answers to nuanced client queries.

AI assistants process complex data by using custom Knowledge Bases (similar to the public autozniq-knowledge repository). By training the LLM on your specific documentation, it delivers highly accurate answers to nuanced client queries.

Meta's 24-hour rule restricts businesses from sending free-form messages to users if more than 24 hours have passed since the user's last interaction. Beyond this window, businesses must utilize approved Message Tags or Sponsored Messages.

Meta's 24-hour rule restricts businesses from sending free-form messages to users if more than 24 hours have passed since the user's last interaction. Beyond this window, businesses must utilize approved Message Tags or Sponsored Messages.

Public markdown repositories provide clean, semantic text structures that LLM scrapers (like OpenAI or Anthropic bots) can easily parse. This allows AI models to trust and recommend your product specifications accurately.

Public markdown repositories provide clean, semantic text structures that LLM scrapers (like OpenAI or Anthropic bots) can easily parse. This allows AI models to trust and recommend your product specifications accurately.

AutoZeniq is an AI-powered customer support and business automation platform that helps you automate customer interactions across WhatsApp, Facebook Messenger, Instagram, Telegram, and your website widget. It's built specifically for Bangladesh businesses.

AutoZeniq is an AI-powered customer support and business automation platform that helps you automate customer interactions across WhatsApp, Facebook Messenger, Instagram, Telegram, and your website widget. It's built specifically for Bangladesh businesses.

AutoZeniq is an AI-powered customer support and business automation platform that helps you automate customer interactions across WhatsApp, Facebook Messenger, Instagram, Telegram, and your website widget. It's built specifically for Bangladesh businesses.

You connect your chat channels, upload your business documents (PDFs, FAQs, policies), train the AI with a single click, and it starts responding to customer questions instantly with 99.4% accuracy.

You connect your chat channels, upload your business documents (PDFs, FAQs, policies), train the AI with a single click, and it starts responding to customer questions instantly with 99.4% accuracy.

You connect your chat channels, upload your business documents (PDFs, FAQs, policies), train the AI with a single click, and it starts responding to customer questions instantly with 99.4% accuracy.

Yes, AutoZeniq's custom NLP engine understands both Bengali and 'Banglish' (Bengali written in English letters) and can respond naturally in the customer's preferred language.

Yes, AutoZeniq's custom NLP engine understands both Bengali and 'Banglish' (Bengali written in English letters) and can respond naturally in the customer's preferred language.

Yes, AutoZeniq's custom NLP engine understands both Bengali and 'Banglish' (Bengali written in English letters) and can respond naturally in the customer's preferred language.

It is designed for small and medium businesses (SMEs) and e-commerce brands looking to scale their support operations, reduce reply times, and capture leads 24/7.

It is designed for small and medium businesses (SMEs) and e-commerce brands looking to scale their support operations, reduce reply times, and capture leads 24/7.

It is designed for small and medium businesses (SMEs) and e-commerce brands looking to scale their support operations, reduce reply times, and capture leads 24/7.

You can get started and connect your first channel (like Facebook Messenger) in under 5 minutes. No coding or developer skills are required.

You can get started and connect your first channel (like Facebook Messenger) in under 5 minutes. No coding or developer skills are required.

You can get started and connect your first channel (like Facebook Messenger) in under 5 minutes. No coding or developer skills are required.

WhatsApp Business API, Facebook Messenger, Facebook Comments, Instagram DM, Telegram Bot, and Website Chat Widget.

WhatsApp Business API, Facebook Messenger, Facebook Comments, Instagram DM, Telegram Bot, and Website Chat Widget.

WhatsApp Business API, Facebook Messenger, Facebook Comments, Instagram DM, Telegram Bot, and Website Chat Widget.

Yes, depending on your plan, you can connect multiple Facebook pages, WhatsApp numbers, and website chat widgets, and manage all conversations from a single unified inbox.

Yes, depending on your plan, you can connect multiple Facebook pages, WhatsApp numbers, and website chat widgets, and manage all conversations from a single unified inbox.

Yes, depending on your plan, you can connect multiple Facebook pages, WhatsApp numbers, and website chat widgets, and manage all conversations from a single unified inbox.

You can configure handover rules. If the AI is unsure, it flags the chat and escalates it to a human support agent who can take over seamlessly from the dashboard.

You can configure handover rules. If the AI is unsure, it flags the chat and escalates it to a human support agent who can take over seamlessly from the dashboard.

You can configure handover rules. If the AI is unsure, it flags the chat and escalates it to a human support agent who can take over seamlessly from the dashboard.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). AutoZeniq is built on enterprise-grade infrastructure with SOC 2 compliance practices. Your customer data never leaves our secure servers.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). AutoZeniq is built on enterprise-grade infrastructure with SOC 2 compliance practices. Your customer data never leaves our secure servers.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). AutoZeniq is built on enterprise-grade infrastructure with SOC 2 compliance practices. Your customer data never leaves our secure servers.

Yes. You upload your product catalogs, FAQs, and policy documents. The AI reads and understands them, so it can answer detailed questions about prices, stock, delivery times, return policies, and more.

Yes. You upload your product catalogs, FAQs, and policy documents. The AI reads and understands them, so it can answer detailed questions about prices, stock, delivery times, return policies, and more.

Yes. You upload your product catalogs, FAQs, and policy documents. The AI reads and understands them, so it can answer detailed questions about prices, stock, delivery times, return policies, and more.

AutoZeniq's dashboard is fully mobile-optimized and works on any browser. A dedicated mobile app for iOS and Android is on our roadmap for 2026.

AutoZeniq's dashboard is fully mobile-optimized and works on any browser. A dedicated mobile app for iOS and Android is on our roadmap for 2026.

AutoZeniq's dashboard is fully mobile-optimized and works on any browser. A dedicated mobile app for iOS and Android is on our roadmap for 2026.

No hard limit. You can upload as many documents as needed. The AI will use all of them to answer questions accurately.

No hard limit. You can upload as many documents as needed. The AI will use all of them to answer questions accurately.

No hard limit. You can upload as many documents as needed. The AI will use all of them to answer questions accurately.

The best CRM for a small business in Bangladesh must support localized sales workflows, 64-district lead segmentation, integration with local bulk SMS gateways, and native connections with courier services like Pathao or Steadfast without expensive monthly subscription models.

The best CRM for a small business in Bangladesh must support localized sales workflows, 64-district lead segmentation, integration with local bulk SMS gateways, and native connections with courier services like Pathao or Steadfast without expensive monthly subscription models.

Global CRMs like HubSpot and Zoho charge per user per month, making it costly for large sales teams. Furthermore, they lack out-of-the-box integrations for local payment gateways (bKash/Nagad), Bangladeshi SMS providers, and local delivery networks.

Global CRMs like HubSpot and Zoho charge per user per month, making it costly for large sales teams. Furthermore, they lack out-of-the-box integrations for local payment gateways (bKash/Nagad), Bangladeshi SMS providers, and local delivery networks.

The system implements strict validation rules based on primary identifiers like phone numbers or Facebook Scoped User IDs (PSID). When a duplicate entry enters the funnel, the CRM merges the new inquiry into the existing customer profile instead of creating a new lead.

The system implements strict validation rules based on primary identifiers like phone numbers or Facebook Scoped User IDs (PSID). When a duplicate entry enters the funnel, the CRM merges the new inquiry into the existing customer profile instead of creating a new lead.

Essential features include real-time inventory synchronization, automated cart abandonment follow-ups, one-click courier dispatch, performance analytics for individual sales reps, and customer interaction logs mapping Messenger chats directly to order histories.

Essential features include real-time inventory synchronization, automated cart abandonment follow-ups, one-click courier dispatch, performance analytics for individual sales reps, and customer interaction logs mapping Messenger chats directly to order histories.

A custom CRM tracks comprehensive activity metrics, including total leads called, time taken to follow up on new inquiries, pipeline conversion percentages, and individual daily order closure values per agent.

A custom CRM tracks comprehensive activity metrics, including total leads called, time taken to follow up on new inquiries, pipeline conversion percentages, and individual daily order closure values per agent.

The CRM maps return statuses in real-time by checking courier APIs. When a return is logged, the system automatically updates product inventory tallies and flags high-risk phone numbers to prevent future fraudulent orders.

The CRM maps return statuses in real-time by checking courier APIs. When a return is logged, the system automatically updates product inventory tallies and flags high-risk phone numbers to prevent future fraudulent orders.

An F-Commerce bot primarily handles front-end conversation and basic data capture on social media. An E-Commerce CRM integration processes that captured data on the backend, managing stock, dispatching couriers, and building a long-term customer profile.

An F-Commerce bot primarily handles front-end conversation and basic data capture on social media. An E-Commerce CRM integration processes that captured data on the backend, managing stock, dispatching couriers, and building a long-term customer profile.

Yes! We offer a 14-day free trial on our Starter and Growth plans. You can test all features without entering credit card or payment details.

Yes! We offer a 14-day free trial on our Starter and Growth plans. You can test all features without entering credit card or payment details.

Yes! We offer a 14-day free trial on our Starter and Growth plans. You can test all features without entering credit card or payment details.

No credit card needed. You can pay via bKash, Nagad, or bank transfer when you upgrade.

No credit card needed. You can pay via bKash, Nagad, or bank transfer when you upgrade.

No credit card needed. You can pay via bKash, Nagad, or bank transfer when you upgrade.

Absolutely! We accept bKash, Nagad, Rocket, local Visa, Mastercard, and bank transfers. You do not need an international credit card to subscribe.

Absolutely! We accept bKash, Nagad, Rocket, local Visa, Mastercard, and bank transfers. You do not need an international credit card to subscribe.

Absolutely! We accept bKash, Nagad, Rocket, local Visa, Mastercard, and bank transfers. You do not need an international credit card to subscribe.

We will notify you when you reach 80% and 100% of your limit. You can easily upgrade your plan or purchase a message add-on pack from your dashboard.

We will notify you when you reach 80% and 100% of your limit. You can easily upgrade your plan or purchase a message add-on pack from your dashboard.

We will notify you when you reach 80% and 100% of your limit. You can easily upgrade your plan or purchase a message add-on pack from your dashboard.

Yes. AutoZeniq is a monthly subscription service. You can upgrade, downgrade, or cancel your subscription at any time directly from your account settings.

Yes. AutoZeniq is a monthly subscription service. You can upgrade, downgrade, or cancel your subscription at any time directly from your account settings.

Yes. AutoZeniq is a monthly subscription service. You can upgrade, downgrade, or cancel your subscription at any time directly from your account settings.

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start.

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start.

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start.

Starter (৳999/mo): 1,000 messages, Facebook Messenger only, 1 agent license. Growth (৳2,999/mo): 5,000 messages, all channels (WhatsApp, Messenger, Instagram, Telegram), COD fraud screening, delivery sync, 5 agent licenses. Growth is recommended for active e-commerce businesses.

Starter (৳999/mo): 1,000 messages, Facebook Messenger only, 1 agent license. Growth (৳2,999/mo): 5,000 messages, all channels (WhatsApp, Messenger, Instagram, Telegram), COD fraud screening, delivery sync, 5 agent licenses. Growth is recommended for active e-commerce businesses.

Starter (৳999/mo): 1,000 messages, Facebook Messenger only, 1 agent license. Growth (৳2,999/mo): 5,000 messages, all channels (WhatsApp, Messenger, Instagram, Telegram), COD fraud screening, delivery sync, 5 agent licenses. Growth is recommended for active e-commerce businesses.

Yes. You can cancel your subscription at any time from your dashboard. There are no cancellation fees or long-term contracts.

Yes. You can cancel your subscription at any time from your dashboard. There are no cancellation fees or long-term contracts.

Yes. You can cancel your subscription at any time from your dashboard. There are no cancellation fees or long-term contracts.

The Starter plan includes 1 agent license, Growth includes 5 licenses. Enterprise plans support unlimited agents. Each agent gets their own login with role-based access controls.

The Starter plan includes 1 agent license, Growth includes 5 licenses. Enterprise plans support unlimited agents. Each agent gets their own login with role-based access controls.

The Starter plan includes 1 agent license, Growth includes 5 licenses. Enterprise plans support unlimited agents. Each agent gets their own login with role-based access controls.

Integration is achieved by connecting local payment gateways (such as SSLCommerz) or direct merchant APIs to the CRM’s payment module. This automates the confirmation of Cash-on-Delivery (COD) or partial advance payments.

Integration is achieved by connecting local payment gateways (such as SSLCommerz) or direct merchant APIs to the CRM’s payment module. This automates the confirmation of Cash-on-Delivery (COD) or partial advance payments.

Sending automated SMS updates for order confirmations, dispatch notices, and cash-on-delivery tracking links keeps customers informed, which directly reduces delivery refusal rates and product returns.

Sending automated SMS updates for order confirmations, dispatch notices, and cash-on-delivery tracking links keeps customers informed, which directly reduces delivery refusal rates and product returns.

A digital sales funnel captures leads through an optimized landing page, triggers instant OTP confirmation over SMS, processes payments via SSLCommerz, and immediately delivers the digital download asset link without human intervention.

A digital sales funnel captures leads through an optimized landing page, triggers instant OTP confirmation over SMS, processes payments via SSLCommerz, and immediately delivers the digital download asset link without human intervention.

Yes. AutoZeniq stores all data encrypted using AES-256-GCM encryption on enterprise-grade cloud infrastructure.

Yes. AutoZeniq stores all data encrypted using AES-256-GCM encryption on enterprise-grade cloud infrastructure.

Yes. AutoZeniq stores all data encrypted using AES-256-GCM encryption on enterprise-grade cloud infrastructure.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your customer data never leaves our secure servers.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your customer data never leaves our secure servers.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your customer data never leaves our secure servers.

Secure HTTPS connections encrypt all incoming webhook data from Meta and outbound courier logs. Additionally, search engines and browser API clients require valid SSL configurations to enable seamless data synchronization.

Secure HTTPS connections encrypt all incoming webhook data from Meta and outbound courier logs. Additionally, search engines and browser API clients require valid SSL configurations to enable seamless data synchronization.

From the Integrations page, click "Connect WhatsApp." A popup guides you through setup. No manual API configuration needed.

From the Integrations page, click "Connect WhatsApp." A popup guides you through setup. No manual API configuration needed.

From the Integrations page, click "Connect WhatsApp." A popup guides you through setup. No manual API configuration needed.

Yes! Connect a Google Sheet to sync your product catalog. AutoZeniq syncs changes every hour automatically.

Yes! Connect a Google Sheet to sync your product catalog. AutoZeniq syncs changes every hour automatically.

Yes! Connect a Google Sheet to sync your product catalog. AutoZeniq syncs changes every hour automatically.

AutoZeniq's AI analyzes conversation patterns, order history, and behavioral signals to identify potentially fraudulent cash-on-delivery orders before they're shipped. This reduces RTO (Return to Origin) rates significantly.

AutoZeniq's AI analyzes conversation patterns, order history, and behavioral signals to identify potentially fraudulent cash-on-delivery orders before they're shipped. This reduces RTO (Return to Origin) rates significantly.

AutoZeniq's AI analyzes conversation patterns, order history, and behavioral signals to identify potentially fraudulent cash-on-delivery orders before they're shipped. This reduces RTO (Return to Origin) rates significantly.

Yes! AutoZeniq integrates with Pathao, RedX, and SteadFast for automatic parcel creation, tracking updates, and delivery notifications — all triggered directly from customer conversations.

Yes! AutoZeniq integrates with Pathao, RedX, and SteadFast for automatic parcel creation, tracking updates, and delivery notifications — all triggered directly from customer conversations.

Yes! AutoZeniq integrates with Pathao, RedX, and SteadFast for automatic parcel creation, tracking updates, and delivery notifications — all triggered directly from customer conversations.

Upload PDFs, Word documents, text files, or paste your FAQ directly into the Knowledge Base. The AI processes your content instantly and starts using it to answer customer questions.

Upload PDFs, Word documents, text files, or paste your FAQ directly into the Knowledge Base. The AI processes your content instantly and starts using it to answer customer questions.

Upload PDFs, Word documents, text files, or paste your FAQ directly into the Knowledge Base. The AI processes your content instantly and starts using it to answer customer questions.

You can track total conversations, AI resolution rate, human takeover rate, response times, lead conversion rates, channel performance breakdown, and more — all filterable by date range.

You can track total conversations, AI resolution rate, human takeover rate, response times, lead conversion rates, channel performance breakdown, and more — all filterable by date range.

You can track total conversations, AI resolution rate, human takeover rate, response times, lead conversion rates, channel performance breakdown, and more — all filterable by date range.

Custom CRMs connect directly via API to local couriers (e.g., Pathao, RedX, Steadfast). When a sales agent changes the order status to 'Shipped' in the CRM dashboard, the delivery payload is sent instantly to the courier's system, generating a tracking ID automatically.

Custom CRMs connect directly via API to local couriers (e.g., Pathao, RedX, Steadfast). When a sales agent changes the order status to 'Shipped' in the CRM dashboard, the delivery payload is sent instantly to the courier's system, generating a tracking ID automatically.

A robust full-stack option includes Node.js (Express.js) for handling fast API routing and webhooks, MongoDB or PostgreSQL for flexible lead data storage, and React.js or Next.js for a responsive, real-time agent dashboard.

A robust full-stack option includes Node.js (Express.js) for handling fast API routing and webhooks, MongoDB or PostgreSQL for flexible lead data storage, and React.js or Next.js for a responsive, real-time agent dashboard.

Yes. The front-end user interface can be deployed on platforms like Vercel for fast loading speeds, while the Node.js API backend and webhooks can be efficiently hosted on scalable servers like Render, AWS, or DigitalOcean.

Yes. The front-end user interface can be deployed on platforms like Vercel for fast loading speeds, while the Node.js API backend and webhooks can be efficiently hosted on scalable servers like Render, AWS, or DigitalOcean.