PLATFORM CAPABILITIES

Everything you need.

Discover the unified tools built to automate customer relationships, logistics, and conversational support.

AI Agent Assistant

Auto-replies to customer queries instantly based on your business documents.

  • Instant 1.8s response
  • Reads PDFs and FAQs
  • Multilingual Support

Live Chat Handoff

Seamlessly transition conversations from AI back to human support agents.

  • Manual chat takeover
  • Agent notifications
  • Unified agent dashboard

CRM & Customer Data

Track customer details, tags, custom labels, and conversation history.

  • Custom lead tags
  • Contact log history
  • User attribute tracking

Omnichannel Inbox

Connect and sync Messenger, WhatsApp, Instagram, Telegram, and Web Chat.

  • WhatsApp Business API
  • Instagram/Facebook DMs
  • Website chat widget

Visual Workflow Builder

Map out interactive flows, buttons, and custom triggers with zero code.

  • Drag-and-drop editor
  • Condition-based routing
  • Custom action blocks

Knowledge Base Manager

Chunk, index, and manage business files for AI training and reference.

  • PDF/CSV file uploads
  • FAQ bulk editing
  • Auto-chunking algorithm

Analytics & Reports

Monitor resolution rates, conversation volume, and agent performance.

  • Resolution metrics
  • First reply intervals
  • Channel volume splits

Escalation & Ticket System

Log tickets for complex issues and assign them to dedicated support teams.

  • Ticket ID assignment
  • Priority levels sorting
  • Status tracking logs

Order & Logistics Sync

Collect delivery details and book couriers (Pathao/RedX) directly from chat.

  • Pathao/RedX integration
  • Address collection parser
  • COD fraud screening