FEATURE DETAILS

Omnichannel Inbox

One inbox for all your chat channels.

Consolidate WhatsApp, Facebook Messenger, Instagram, Telegram, and Web Chat into a single dashboard. Switch between channels instantly and manage all customer interactions without swapping tabs.

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CORE ADVANTAGES

Manage WhatsApp Business API, Facebook, and Instagram in one place
Sync website chat widgets for instant desktop support
Unified message delivery logs with status indicators
Collaborative tools to assign channels to specific team members

How it works

Set up and integrate Omnichannel Inbox in three simple steps.

Connect Channels

Navigate to integrations and authorize your Facebook Page or WhatsApp number.

Enable Inbox Sync

All incoming threads from connected channels will load in the dashboard.

Assign & Reply

Answer manually or let the AI Agent respond across all channels simultaneously.

Feature Q&A

Common questions about using Omnichannel Inbox in your workflow.

Yes, we integrate with the official WhatsApp Cloud API for reliable bulk messaging.

AutoZeniq does not charge extra, but standard WhatsApp API conversation fees apply.