FEATURE DETAILS

Analytics & Reports

Track support metrics in real time.

Access quantitative reports on conversation volume, first response times, auto-resolution rates, and individual agent performance. Optimize operations with data-driven insights.

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CORE ADVANTAGES

Real-time volume charts showing daily and weekly thread splits
Auto-resolution percentages showing how much work AI handles
Avg response interval logs to track SLA compliance
Exportable charts and spreadsheets for team reviews

How it works

Set up and integrate Analytics & Reports in three simple steps.

AI Logs Interactions

Every reply, wait time, and handoff event is automatically timestamped.

Aggregate Metrics

Data is processed into clean charts showing trends and response speeds.

Review & Optimize

Open the reports dashboard to identify bottlenecks and tweak AI settings.

Feature Q&A

Common questions about using Analytics & Reports in your workflow.

Yes, you can monitor individual agent response times and chat resolution rates.

Yes, you can download charts and raw conversation data in CSV and PDF formats.