FEATURE DETAILS

Escalation & Ticket System

Resolve complex issues systematically.

Log unresolved customer queries as support tickets. Assign tickets to specific departments, set priority levels (Low, Medium, High), and monitor resolution status to ensure no inquiry is missed.

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CORE ADVANTAGES

Convert unresolved chat threads into support tickets
Assign tickets to specific staff members or departments
Set priority levels and track resolution times against SLAs
Automated follow-up emails and customer status updates

How it works

Set up and integrate Escalation & Ticket System in three simple steps.

Create Ticket

AI or agent logs a ticket for unresolved issues, generating a unique Ticket ID.

Assign & Categorize

Assign to technical, sales, or billing support with priority notes.

Track & Resolve

Support staff updates ticket status (Open, Pending, Resolved) from the console.

Feature Q&A

Common questions about using Escalation & Ticket System in your workflow.

Yes, they receive a ticket ID via chat or email for transparency and follow-up.

No, support tickets are managed and closed by human staff members to ensure quality.