FEATURE DETAILS

Live Chat Handoff

Collaborative human-AI conversation desk.

Never lose control of customer relationships. De-escalate complex queries and take over conversations from the AI Agent with a single click. Human agents get notifications when a client requires manual assistance.

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CORE ADVANTAGES

Smooth, silent transition from AI bot to human agent
Sound notifications and desktop alerts for urgent threads
Unified thread history showing what the AI and customer discussed
Internal notes and team labels for seamless collaboration

How it works

Set up and integrate Live Chat Handoff in three simple steps.

Set Handoff Triggers

Define rules (e.g. customer says 'talk to human' or asks billing questions) to trigger handoff.

Notify Support Agents

Active agents get instant notifications on the console and mobile.

One-Click Takeover

Open the conversation, read the AI history, and reply directly to the customer.

Feature Q&A

Common questions about using Live Chat Handoff in your workflow.

Yes, the Growth plan allows up to 5 agent seats, and Enterprise allows unlimited seats.

No, the handover is silent and instant. They will simply receive the reply from your support staff.