The percentage of users who take a desired action (e.g. make a purchase or submit a booking form) out of total visitors.
Measuring the percentage of chat users who click the final checkout payment button.
A visual interface that displays real-time statistics like active chats, resolution times, agent performance, and customer satisfaction ratings.
The total revenue a business expects to earn from a single customer throughout their relationship.
The duration of time elapsed between a customer sending their initial message and receiving their first answer from an agent or bot.
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