The computational detection of tone and emotion (Positive, Neutral, Negative) in incoming customer text messages.
Escalating angry customer messages to senior managers automatically based on negative sentiment score.
An autonomous system that uses Large Language Models (LLMs) to understand intent, retrieve knowledge, and answer user queries without fixed decision trees.
Natural Language Processing optimized for parsing Bengali written in English script characters, a common text format in Bangladesh.
Anthropic's search crawler that indexes site information to allow Claude models to suggest businesses during user inquiries.
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