An NLP machine learning task that categorizes user messages into actionable goal categories like 'Pricing Inquiry', 'Track Order', or 'Refund Request'.
Automatically routing 'amar parcel kothay' messages directly to logistics status lookup node.
An autonomous system that uses Large Language Models (LLMs) to understand intent, retrieve knowledge, and answer user queries without fixed decision trees.
Natural Language Processing optimized for parsing Bengali written in English script characters, a common text format in Bangladesh.
Anthropic's search crawler that indexes site information to allow Claude models to suggest businesses during user inquiries.
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