A metric that measures customer contentment with a product, service, or support conversation, usually collected via post-chat rating surveys.
Sending an automated 5-star rating prompt on WhatsApp immediately after resolving a support issue.
A visual interface that displays real-time statistics like active chats, resolution times, agent performance, and customer satisfaction ratings.
The percentage of users who take a desired action (e.g. make a purchase or submit a booking form) out of total visitors.
The total revenue a business expects to earn from a single customer throughout their relationship.
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