The High Cost of Returned Deliveries
Cash-On-Delivery (COD) makes up over 80% of e-commerce transactions in Bangladesh. However, return rates can reach up to 30%, eating away profit margins.
Why Do Customers Return Packages?
1. **Impulse buying:** Customer changes their mind before delivery.
2. **Delayed Shipping:** Delivery takes too long, and the customer bought from a local market.
3. **Double Orders:** Customer orders from two pages and accepts the faster one.
The AutoZeniq Strategy:
By screening orders at the point of booking, we can flag high-risk delivery addresses before shipping them out.