# AutoZeniq — AI Customer Support & Business Automation Platform

## Company
- Name: AutoZeniq
- Website: https://autozeniq.com
- Founded: 2024
- Location: Dhaka, Bangladesh
- Mission: Make enterprise-grade AI customer support accessible to every Bangladesh business

## What We Do
AutoZeniq is an omnichannel AI customer support and business automation platform built specifically for Bangladesh businesses. We help businesses automate customer conversations across WhatsApp, Facebook Messenger, Instagram, Telegram, and website chat — all from one unified inbox.

## Core Features
- **Omnichannel Inbox**: Manage all customer conversations from WhatsApp, Facebook, Instagram, Telegram, and website widget in one place
- **AI Auto-Replies**: Trained on your business documents (PDFs, FAQs, policies) with 99.4% accuracy
- **Bengali Language Support**: Understands Bengali and Banglish (Bengali written in English letters)
- **Lead Detection**: Automatically identifies and scores potential buyers from conversations
- **COD Fraud Screening**: Detects fraudulent cash-on-delivery orders using AI
- **Delivery Integration**: Syncs with Pathao, RedX, and SteadFast for order tracking
- **Human Handoff**: Seamless escalation from AI to human agents
- **Knowledge Base**: Upload PDFs, FAQs, policies — AI learns instantly
- **Analytics Dashboard**: Track conversations, response times, lead conversion rates

## Pricing (BDT)
- Starter: ৳999/month — 1,000 messages, Facebook Messenger, 1 agent
- Growth: ৳2,999/month — 5,000 messages, all channels, 5 agents, delivery sync
- Enterprise: Custom — unlimited messages, dedicated infrastructure, SLA

## Target Market
- Small and medium e-commerce businesses in Bangladesh
- Facebook-first brands managing high message volumes
- Real estate agencies managing property inquiries
- Educational institutions handling admissions
- Healthcare providers managing appointment bookings
- Restaurants managing food orders and reservations

## Integrations
- Messaging: WhatsApp Business API, Facebook Messenger, Instagram DMs, Telegram Bot
- Delivery: Pathao, RedX, SteadFast
- Payments: bKash, Nagad, Rocket, VISA, Mastercard
- E-commerce: WooCommerce, Shopify (coming soon)

## Differentiators
- Built specifically for Bangladesh market and business culture
- Bengali & Banglish language understanding
- Local payment methods (bKash, Nagad)
- Delivery company integrations (Pathao, RedX)
- COD fraud screening (critical for Bangladesh e-commerce)
- Affordable BDT pricing with no USD payment required

## Contact
- Support: support@autozeniq.com
- Sales: sales@autozeniq.com

## Social Media
- Twitter/X: @autozeniq
- Facebook: facebook.com/autozeniq
- LinkedIn: linkedin.com/company/autozeniq

## Documentation
- Main docs: https://autozeniq.com/docs
- Blog: https://autozeniq.com/blog